Retail, Trabajos
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Director de Operaciones Retail Intl.

Sector: moda
Empresa: distributing products on different channels: Concessions, Retail, Franchise (18.000 points of sales)


m1 – Co-develop and align Operations & Sales Strategy and Targets for Concessions Group wide. Harmonizing international operations standards. Ensure Strategy execution and Targets achievement through the full network.
m2 – Manage all dimensions enabling best in class service and partners satisfaction: talent management of the service & sales force, partner management, service quality standards and Operations & Sales projects-process-tools management, coordination and interfaces with Value Chain, Partner Management and Support Functions (HR|FICO | PMO).


f1 – Operations & Sales Strategy:
f11 – Co-develop with the Board the Strategy, Operative Planning & Targets for Europe & North Americas
f12 – Ensure alignment and consistency with Value Chain and Key Account Management across international borders
f13 – Ensure translation into Operations & Sales Operative Planning & Road Map

f2 – Operations & Sales Management in cooperation with Value Chain, Key Account Management and Support Functions (HR/FICO):
f21 – Ensure Operations & Sales Strategy execution through all network
f22 – Ensure Road Map steering to achieve Operations & Sales targets, analyse of results and definition/execution of corrective plans
f23 – Ensure further development of proper reporting tools and KPIs to monitor execution and results through all network

f3 – Talent Management in cooperation with HR: ( team of 2000 pax)
f31 – Recruit and induct new team members
f32 – Conduct mid-term manpower planning
f33 – Manage, coach and review team members
f34 – Identify training needs and conduct/arrange training programs
f35 – Ensure HR procedures and internal regulations are followed
f36 – Ensure corporate values are lived

f4 – Partner Management in cooperation with Key Account Management:
f41 – Ensure Business Partners satisfaction and retention through best in class service and field cooperation
f42 – Strategically manage expansion and Acquisition of new Business Partners
f43 – Support Market Intelligence
f44 – Initiate and implement new levels of business activities

f5 – Processes & Interfaces Management through the Operations & Sales Support Office:
f51 – Define and monitor company service quality standards in coordination with KAM&VC
f52 – Define and monitor Operations and Sales projects, process and tools enabling the achievement of service quality standards through all network
f53 – Ensure permanent optimisation through regular field audit and innovative actions
f54 – Ensure coordination between Value Chain, Partner Management and Operations
f55 – Co-develop and steer with the Board the Project Portfolio for Europe & North Americas
f56 – Contribute to strategic projects development and implementation supporting Group PMO
f57 – Co-steer and define the group wide digitalisation initiative


e1 – Intense and significant experience in Retail & Operations management executive role in Retail/Distribution/Service
e2 – International people management


t1 – Degree in Business


c1 – Strong knowledge of fast-moving business (i.e Fashion, Beauty, Fast Food or Hospitality industry)
c2 – Professional communication and negotiation skills in English (any other language is a plus)
c3 – Professional user of complete MS Office applications


Strong Leadership & Talent Development
Result-driven personality
Strategical thinker with an hands-on and costumer-centred mentality
International and adaptable mindset
Willingness to travel intensively across Europe and North Americas

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